Job Description
About Sentral Sentral is a network of communities redefining the way people live.Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities.We take the convenience, connection, and comfort of home to new heights-we call it Home+.Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.Sentral lets you live life on your own terms in the heart of the world's best cities:Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better.We strongly believe in continuous personal improvement, career growth and diversity in our workforce.With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth.Our team members are curious explorers who never stop learning and who strive for great outcomes.Learn more about us at www.Sentral.com (https://sentral.com/).Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond.Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive.Successful candidates will be proactive, solution-oriented, and have strong ownership of their work.The Package Concierge is essential to supporting our growing need for increased mail and package support at the property level.This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs.This includes, but is not limited to, preparing outgoing mail and packages, receiving, storing and organizing all incoming mail and packages, communicating with residents about their mail and packages and delivering packages directly to residents and guests.This is an in-person position located on-site of the property.What You'll Do:Prepare outgoing mail and packages Receive, store and organize all incoming mail and package Communicate with residents about their mail and packages and delivering packages directly to residents and guests Prepare shipping documents Distribute mail and packages Receive, process and verify incoming and outgoing mail/package Maintain records of incoming and outgoing mail/packages Perform other related duties and assignments as needed and assigned Skills and Experience High School diploma or equivalent preferred Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.) Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances Exceptional interpersonal and self-awareness skills, including active listening skills Proficient with communication technology and quick learner of new software Excellent written and verbal communication skills Demonstrated enthusiasm for creating inclusive and respectful workplaces Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment Strong attention to detail and excellent organizational skills Strong customer service skills Ability to work with a team Ability to lift up to 50 lbs and stand for the duration of a shift Ability to work a flexible schedule, including evenings and weekends Community Team Perks Benefits Health & Wellness:We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you) , and HSA and FSA options to set aside pre-tax dollars.Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future:Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.Time Off That Grows with You:In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands.These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount:Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.Deep Savings:All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role.Candidate must be able to perform the f