Job Description
Job Title: Concierge/Receptionist Job Family: Receptionist/Concierge EEO Category : Professional Reports to: Business Office Manager Work Schedule: Every Other Sunday from Option A-8:30 AM-2:30 PM or Option B-2:30 PM-8:00 PM or Option C-9:00 AM-8:00 PM Every Other Saturday from Option A-8:30 AM-2:30 PM or Option B-2:30 PM-8:00 PM or Option C-9:00 AM-8:00 PM Every Monday from 4:00 PM-8:00 PM Every Tuesday from 4:00 PM-8:00 PM Required: Flexible Schedule to Cover for Other Concierge/Receptionists' Call Offs Any Day from 9:00 AM-8:00 PM. Job Summary : Under limited supervision, greets visitors at community front entrance. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person. Essential Functions: Greets all visitors entering the facility in a courteous, warm and professional manner. Ensures that guests sign in on guest sheets and locates correct resident or party to direct visitors, answer questions, etc. Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly. Promotes a positive image of the community and serves as an ambassador of the community to visitors. May answer general questions regarding community to potential residents and inquiring families. Provides information brochures and packets as requested. Ensures proper referrals to Executive Director. Will cover shifts for other concierge/receptionist staff as needed. May contact resident family members to educate them on upcoming events, etc. Receives incoming phone calls and directs to proper residents and staff. Maintains contact information for residents and staff. Maintains address labels for residents' families. Receives all mail for the community and residents; sorts and delivers mail to locations as appropriate, including residents. Collects outgoing packages and mail; ensures their proper handling, charging and collection by postal and shipping companies. Delivers newspapers, waters plants, straightens office, lobby and conference room. May check visitors into guest suites and ensures that questions are answered and access is granted. May call for transportation as requested by resident if they are waiting on the driver. Maintains logs on resident check in and check out. Alerts staff when resident may not return as expected. May routinely perform basic typing, filing and clerical work as requested. Maintains community resident rosters and other community information as requested. Responds appropriately to resident emergencies by calling or contacting appropriate internal parties. May also assist with disaster management efforts and activities during evacuations (i.e. hurricanes, etc.). May assist Executive Director in community admissions and discharges. Assists in the maintenance of resident and employee files. Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.) May assist the Life Enrichment Director and/or others as necessary in promoting activities with residents in the lobby. Promotes and encourages residents to participate in such activities. Maintains inventory of office supplies, including putting them away. This job description represents an overview of the receptionist responsibilities. It is not intended to be a comprehensive list of responsibilities. An employee should perform all duties assigned by his or her supervisor. Education and Experience: High school diploma or GED preferred. Minimum of one year related experience and/or training or equivalent combination of education and experience. Management/Decision Making: Makes standard and routine decisions based on detailed guidelines with little independent judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to the supervisor. Knowledge and Skills: Basic level of skill and can follow written or verbal instructions. Basic technical skills to complete a few repetitive and well-defined duties. Knowledge of the organization in order to answer basic questions. Basic typing skills essential along with basic knowledge of PC’s and word processing software, preferably in a Microsoft Windows environment. Ability to effectively communicate in English and understand and follow written and oral instructions. Abil