Job Description
JOB Corporate Education Support SpecialistThe Corporate Education Support Specialist provides part-time operational and employer-facing support within the Workforce Engagement Department. This position supports Corporate Education and NC Edge initiatives by assisting with project coordination, employer communication for assigned projects, class logistics, marketing efforts, and administrative processes. The role serves as a primary point of contact for routine communications on assigned NC Edge projects and provides operational support for Corporate Education offerings under the oversight of the Corporate Education Coordinator. Strong customer service skills, attention to detail, and effective communication abilities are essential to success in this role. EXAMPLE OF DUTIES Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.NC Edge Project SupportServe as the primary point of contact for employer partners on assigned NC Edge projects, providing regular communication and customer service.Conduct routine project check-ins to identify employer training needs, gather required information, and communicate updates to internal stakeholders.Assist with planning and coordination of assigned NC Edge projects by gathering course details, timelines, and logistical information needed to build classes for review and approval.Communicate approved logistical details to instructors supporting assigned NC Edge projects.Respond to routine employer questions regarding NC Edge project requirements, timelines, and expectations, escalating complex issues or approval-related matters as appropriate.Operational SupportAssist with marketing and retention efforts for the NC Edge Program and open-enrollment Corporate Education course offerings, including the development and distribution of promotional materials.Assist in record maintenance to ensure compliance with Corporate Education course documentation requirements.Demonstrate working knowledge of the NC Edge Program and the Corporate Education contracting process in order to accurately explain program expectations to employers.Assist with data collection and preparation of documentation needed for quarterly and annual reports.Other duties as assignedSupervisory ResponsibilitiesThis position has supervisory responsibilities. ________This position does not have supervisory responsibilities XCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data.Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Written Communication - Able to read and interpret written information.Business Acumen - Aligns work with strategic goals.Cost Consciousness - Works within approved budget; conserves organizational resources.Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds orga