Part-time Customer Service Representative

East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our community by providing safe and reliable water since 1962.Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to approximately 65,000 customers in the eastern portions of the City of Centennial and unincorporated Arapahoe County.As the area has grown into a thriving district of homes, schools, and businesses, ECCV has been there, providing the water the community needs with excellence and efficiency.At ECCV, our commitment begins with our people.Through cooperation, openness, and respect, our teams and departments collaborate to realize our shared mission of providing safe, reliable water to our community.At ECCV, we prioritize trust, teamwork, and communication.We encourage and support our employees by offering an excellent benefits package that includes:Employer fully funded 401(a) Pension Plan and Health Reimbursement Plan, with 100% vesting immediately.Outstanding group insurance plans:Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, with two Employee Assistance Plans (EAPs).Various plans and elections will have little to no premium cost to employees.Generous Paid Time Off (PTO) accrual and paid holidays.Other benefits include Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances such as Colonial, Legal Shield, and Pet Insurance.SUMMARY The Part-time Customer Service Representative delivers high-quality service and support across all customer interactions, including phone calls, in person visits, emails, and chats.This role provides critical coverage for the phone rotation team during PTO, meetings, lunch breaks, and designated offline time for project and task completion.The typical working hours for this role are M-F 9:00 am - 3:00 pm with a half-hour lunch, however we can be somewhat flexible with the start and end time.ESSENTIAL DUTIES AND RESPONSIBILITIES Provides prompt, accurate and courteous customer service through customer calls, walk ins, chat, email and other customer service support to both internal and external customers.Answers customer service phone inquiries and route incoming calls.Actively listens to customer requests and concerns.Research customer information in billing software.Records and documents customer contact in CUSI.Works with other Customer Services team members to ensure adequate phone and walk-in coverage during business hours.Develop and/or update Standard Operating Procedures (SOP) as needed.Performs a variety of clerical duties to support the Customer Service Department such as, processing returned mail and mass account notation.Responds to requests for information and assistance; provides follow-up to ensure efficient operations and excellent customer service.Cross train in other duties and provides back-up as needed.Assists with a variety of miscellaneous tasks and responsibilities for the Customer Service department.Participates in continuous improvement initiatives and provide input and feedback on department policies and Standard Operating Procedures (SOPs).Maintains regular and predictable attendance as scheduled.OTHER RESPONSIBILITIES Participates in or leads OneECCV committee(s) and/or taskforce(s).Provides back-up coverage for other positions.Performs other duties and projects as assigned.KNOWLEDGE, SKILLS AND ABILITIES Ability to provide impeccable and professional customer service.Self-motivated, detail oriented and organized with a professional demeanor; resourceful use of deductive reasoning and good judgment; dependable and able to maintain confidentiality; complete multiple tasks effectively and in a timely manner.Ability to exercise sensitivity in customer interactions; listen well and effectively communicate verbally and via email; handle stressful situations with tact and professionalism.Strong knowledge of personal computers and associated software programs such as Microsoft Office Suite with advanced knowledge of Excel.Experience in efficient office management, including filing and records management principles and procedures.Ability to establish and maintain effective working relationships with internal and external customers, as well as provide a high level of quality customer service and interaction with vendors, contractors, and the general public.Self-directed, proactive, and work with minimal supervision while meeting workload requirements and deadlines.EDUCATION, CERTIFICATION, FORMAL TRAINING, AND EXPERIENCE High School diploma or equivalent.5 years customer service experience.WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES This position consists primarily of office work and requires occasional operation of a district vehicle to various work sites.Office work requires the ability to operate standard office equipment, such as computers, phones, photocopiers and fax machines.This position requires the ability to sit for