Part Time Guest Service Team Member 335

This job might be for you if: You have a knowledge and skills in hospitality, ethical conduct, and organizational skills You think on your feet. You like learning new things and can-do multiple things simultaneously. When things change, you know how to roll with the punches. You have the passion and the ability to utilize the following skills: active listening, verbal and written communication, active learning, complex problem solving, critical thinking and troubleshooting. You love to work as an integral part of a team to achieve team goals and metrics. You desire a CHALLENGE. You desire to grow professionally. You have a passion to make customers smile and make them feel as if they are the center of your attention every time they visit. Things you will be responsible for: Mission Statement : knowledge of and use of mission statement and core values. Guest Focus : Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback. Give appropriate participation in any promotional activities. Use of guest name when recognized or when they use check or credit card. Product Knowledge : Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements Work Ethic : Provide support in maintaining company appearance standards through completion of daily and weekly tasks. Cash Controls: Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts. Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping. Replenishment: Assist in replenishing merchandise and monitoring f