Job Description
job summary Our client in Central New Jersey has an immediate opening for an experienced Help Desk Analyst to work on Sat. and Sunday. (Contract Role). 100% Phone support/Remote SHIFT SATURDAY AND SUNDAYS 8AM TO 8PM Training will occur in office from 7am to 7pm with flexible hours in the New Jersey officel Actual work will be remote once trained. Candidates should have extensive experience in Exchange, Active Directory, Office 365, Windows 11 and be able to multitask. Ability to take phone calls and escalate as required to Level 3 support. location: Edison, New Jersey job type: Contract salary: $33 - 39 per hour work hours: 8am to 6pm education: Associates responsibilities: Respond to requests daily for technical assistance primarily via phone and e-mail Diagnose/resolve or escalate where appropriate technical hardware and software issues Log all incidents and questions Research questions using available resources (Internet, call tracking software, knowledgebase) Setup Audio/Video Conferences Follow Helpdesk procedures Administer Windows domain user accounts (Unlock accounts, reset passwords) Document solutions in the call tracking system knowledgebase Systems Administration & Cloud Support Administer Microsoft 365 environments, including Exchange Online, SharePoint, and OneDrive. Manage Active Directory for user provisioning, terminations, password resets, and permissions. Provide support for system and cloud administration tasks, including file migrations to OneDrive. Use and create PowerShell scripts to modify AD objects Key Technical Proficiencies: Windows 7/10 (MCP Preferred), Office 2007/13 Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning) Terminal Services/Remote Desktop Services and ThinClient Support a plus qualifications: Required Skills -Technical Support Systems Administration Microsoft 365 Exchange Online, OneDrive SharePoint Active Directory Administration user accounts, group management, permissions Strong troubleshooting abilities Excellent communication skills (oral and written) Ability to handle escalated technical issues with white-glove service for C-level executives Education and Experience Minimum 7 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background) 4 years college or technical school certification Microsoft certified or actively seeking Microsoft certification Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.