Job Description
Location Carolina, PR, US, 00983 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 5727 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary This is a part time position working 20 hours a week. This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight. This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in San Juan, PR where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight. Minimum Requirements A High School Diploma, GED, or equivalent education A valid driver’s license and a strong sense of responsibility Valid CDL required; must complete and pass training Basic English communication skills (B1 level or above) A courteous, respectful attitude and a reliable work ethic Preferably at least one year of mechanical experience Direct line and ramp experience preferred, but not required Willingness to work flexible hours — rain or shine Must be able to handle the demands of an active, on-the-move role A strong eye for quality and a natural focus on customer service The ability to stay cool, calm, and collected under pressure Someone who takes pride in doing things right, enjoys working outdoors Your Role From assisting crew members to welcoming high-profile clients, you’ll ensure every flight is supported with care and precision. Your responsibilities include: Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment. Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities. Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness. Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues. Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals. Day to Day Operations Handle ramp operations while following top-tier safety and quality standards Provide porter services — delivering luggage, cargo, and transporting crew and passengers Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties Support a strong safety-first culture by actively participating in safety and quality programs Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe Benefits/Perks Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks: Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts. Wellness and Health Perks: Multiple Medical, Dental & Vision insurance op