Job Description
Who We Are Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beatty Capital) has established itself as one of the largest investors in the PPP industry, building a portfolio of more than 60 projects worldwide, predominantly in the UK and US. Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values—Integrity, Teamwork, Excellence, Respect—and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day. The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas. At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits. Our Benefits Discretionary bonuses Medical and Dental Insurance 1st of the month following employment Health, Flexible Spending and Dependent Care Accounts Company paid life insurance 401K plan with employer matching Robust PTO to include, sick, floating holidays, vacation, and personal days 2 Volunteer Days per year Company paid short-term and long- term disability, parental leave. And more! Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity. About The Role The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program. What You'll Be Doing Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM Contribute to the development of a monthly community newsletter Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff. Serve as the On-Duty RES Provide on-call after hour service for residents outside of normal office hours. Perform rounds at 8PM and 10PM (Sun-Wed) Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat) Provide superior customer service. Provide appropriate referrals to residents in need. Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media) Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc. Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media) Provides administrative support to office staff as needed. With the oversight of the community management staff, ensures current resident and prospect files are properly maintained. Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines. Report incidents in a timely manner. Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected. Ensure that all service requests are recorded and communicated appropriately to maintenance. Follow-up on service calls. Participate durin