Job Description
VETERINARY HOSPITAL RECEPTIONIST (Part-Time)The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.ESSENTIAL DUTIES & RESPONSIBILITIES Provide top-notch customer service and ensure that clients feel welcome and comfortable in our hospital Be attentive to client and patient needs Manage the appointment schedule and keep client and patient flow running smoothly Answer phone calls from clients with a smile and ensure that all messages get to the appropriate staff member Check-in clients upon arrival Monitor client flow from check-in to discharge Provide client education Assist in cleaning the hospital, including but not limited to:keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, and kennels if needed Process payments and close out client visits Generate a list and call and/or send reminders for post-operative and treatment checks and vaccinations Maintain proper documentation in the patient's medical record Relay appropriate information to/from clients to doctors and/or management.Qualifications:High School Diploma or G.E.D.At least 1 year of customer service or job-related experience Pet industry experience a plus Must be able to safely lift 30 pounds Basic math skills Must be able to communicate effective verbally and in writing.Computer skills:Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.OTHER SKILLS:Receptionists must possess good critical thinking and problem-solving skills, compassion, apositive attitude, follow-through and excellent communication and teamwork skills.Multitasking and accepting constructive criticism is essential.Punctuality is expected.Pay:$17.00 - $20.00 per hour Work Location:In person.