Job Description
Automotive Parts Counter Associate Career Growth | Team Environment | Stable Automotive Career Krause Auto Group Join a Team That Keeps the Dealership Running Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands, Krause Auto Group offers long-term stability, career growth, and the opportunity to work with some of the most recognized vehicles in the industry. Why You’ll Love It Here Free health insurance option available 401(k) with company match HSA company contributions Dental & vision insurance available Paid vacation, PTO, and holidays Career advancement opportunities—we promote from within Employee discounts on vehicles, parts & service Family-owned and operated culture Long-term career stability Fast-paced and team-oriented environment What You’ll Do As an Automotive Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service. Customer & Parts Support Assist retail and internal customers with parts inquiries and orders Provide accurate parts pricing, availability, and order updates Communicate professionally with customers, service advisors, and technicians Answer incoming phone calls and respond to parts requests efficiently Provide exceptional customer service throughout the entire parts process Inventory & Order Management Read and interpret parts catalogs to identify correct parts and components Pull and fill parts orders accurately from inventory Maintain organized inventory and assist with weekly bin checks Notify management of low inventory or out-of-stock items requiring immediate attention Locate and source parts from outside vendors when necessary Review body shop estimates to ensure parts and pricing accuracy Administrative Responsibilities Ensure all internal parts requests are properly billed on repair orders Process retail payments and credit authorizations Maintain accurate documentation and inventory records Support additional parts department operations as needed What You Bring Previous automotive parts experience preferred Strong communication and customer service skills Positive attitude and team-oriented mindset Ability to multitask and stay organized in a fast-paced environment Attention to detail and accuracy when handling parts and inventory Willingness to learn and grow within the automotive industry Strong time management and problem-solving abilities Requirements: High school diploma or equivalent preferred Valid driver’s license with a clean driving record Ability to read and interpret safety and maintenance documents Basic math and calculation skills including discounts, percentages, and pricing Why Krause Auto Group? Over 30 years of automotive success Family-owned and operated organization Promote-from-within culture with real advancement opportunities Leadership team committed to employee development and success Opportunity to grow within a respected multi-brand automotive group Perfect For Candidates With Backgrounds In: Automotive parts departments Service advising support Inventory or warehouse operations Customer service and retail Collision center parts operations Automotive dealership environments Our Commitment to You Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.