Job Description
Building Success since 1936 For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to delivering exceptional value by providing premier heavy construction equipment and reliable product support. We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. We understand how important it is to keep our customer's equipment up and running. Our success is rooted in the success of our employees because they are our greatest asset. That's why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper. Job purpose This job requires strong computer and customer service skills in conjunction with a solid knowledge in construction equipment and aggregate parts. This position serves with both internal and external customers as must as have the ability to keep a calm during stressful high-call volume and other demanding situations. Duties and responsibilities Answer incoming calls and attending to parts orders, customer service needs, and/or other opportunities. Including locating the desired parts in a wide variety of parts books, both on-line with vendors and in-house resource books. Skillfully helps internal customers solve parts problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers. Help with parts or product support needs they may have. Manages backordered parts and arranges the desired shipping logistics. Work closely with outside Product Support Representatives and assist them in parts orders for customers. Professionally handles customer complaints in a c