Job Description
Patient Access & Care Coordination Lead Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, vacation and sick time, paid holidays and flexible spending options as well as a generous 401(k). Job Summary : The Patient Access & Care Coordination Lead serves as the primary point of contact for referral management, scheduling, intake, and communication for Alphapointe's Vision Clinics and Life Skills Training Center (CRS). This role coordinates care through the EHR and utilizes platforms such as Athena and Demandforce to support patient engagement, appointment adherence, and outreach. This position functions as the operational lead for front-end patient access, aligning services across occupational therapy (OT), optometry, vision therapy (VT), and life skills programming to ensure a seamless patient experience. The role also provides cross-coverage support as needed to maintain clinic flow and service continuity. Key Responsibilities Patient Access & Referral Management Manage incoming referrals and ensure timely conversion to scheduled services. Coordinate with providers, agencies, and internal teams to facilitate care access. Track referral trends and address delays or barriers. Support outreach and marketing efforts to increase service utilization. Scheduling & Coordination Manage scheduling across Vision Clinics and Life Skills programs. Coordinate services across OT, Optometry, VT, and Life Skills to ensure continuity of care. Optimize scheduling, rescheduling, and follow-up communications. Supp