Patient Access Coordinator - Brunswick, GA

Summary The Patient Access Coordinator will accurately register patients into the PM system and provide timely appointment Patient Access for all providers in a high volume environment. He/she is expected to promote an efficient administrative office which leads to positive patient experiences and fosters positive work relationships among all departments at Optim. Essential Duties and Responsibilities Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience. Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner. Accurately enters all patient demographics and insurance information into the system. Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient's appointment. Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary. Schedules and maintains the provider schedulers to include cancellations and regarding Patient Access of patients. Handles all referrals from outside physician offices in a timely manner. Requests patient medical records and signed releases as required. Provides directions and general information to patients to include the required script for their appointment and provider protocols. Maintains a high level of confidentiality when servicing patients. Performs routine and some non-routine, continuous work involved with the operation of telephone call center. Maintains a knowledge of the practice "phone tree" therefore transfer