Patient Access Specialist - Back Office

Affinity Health Center is seeking a dedicated and detail-oriented Patient Access Specialist – Back Office team member. This full-time position plays a vital role in ensuring a smooth and supportive experience for our patients. Join us in making a difference in the lives of our patients by providing accessible, high-quality care in a supportive team environment. Starting Pay Range : $16.00 - $21.00 per hour (Based on experience and qualifications) Benefits: Fully Funded Health Insurance Paid-time-off Group Health /Life/Dental/Vision/Disability Health Reimbursement Account 403B Retirement Plan with 3% match 12 Paid Holidays Monday - Friday schedule Key Responsibilities: Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date Access insurance portals and whenever appropriate, contact insurance companies by phone, to verify patient insurance is active and understand coverage benefits and limitations Process insurance prior authorizations ahead of scheduled patient visits Communicate with patients regarding prior authorizations and insurance coverage information Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills Complete pre-intake documentation for patients accurately and efficiently Collaborate with colleagues across departments to promote patient-centered care Deliver exceptional customer service to patients in a professional and compassionate manner Preferred Qualifications: Certification as a Medical Office Assistant or Medical Assistant Ability to communicate fluently in English and Spanish