Patient Access Specialist

Scope of Work Access HealthCare’s Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients. We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient. Key Responsibilities Answer a high volume of calls a day using a multi-line phone. (80+ calls/day) Schedule appointments for multiple clinical sites according to client-specific protocols. Gather & input patient demographic and insurance information into the practice management system. Report complex clinical issues to the appropriate supervisor/client partner. Document call activity, outcomes, and other notes as needed in the client system. Work collaboratively with colleagues to meet the goals and objectives of the department. Assist callers and navigate them to the appropriate resources. Must meet all attendance and performance standards. Key Requirements 1 year of experience in healthcare patient service 1 year of experience handling a high volume of inbound calls Experience using an EMR and scheduling software Excellent communication skills over the phone Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) Preferred Qualifications Call Center experience Ability to multi-task in a fast-paced environment with a high degree of attention to detail Hourly Pay Rate $16 - $17 USD