Job Description
Company Overview: Penn Health Group is a licensed medical cannabis dispensary dedicated to providing high-quality products to support patient health and wellness. We prioritize compliance, quality, and exceptional customer service in our operations. Position Summary: 4 days per week. Must be available weekends. Patient Advisors provide high-level customer service and sales assistance; completing sales transactions with patients and caregivers; maintaining a compliant sales environment through use of the state mandated point-of-sale software; and preventing diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits by working with Dispensary Pharmacists to coordinate and ensure optimal patient care and educate and advise on types, methods and effectiveness of medical marijuana products. You love to listen, ask questions, and engage with a diverse patient base. You have a passion for cannabis, and are an empathetic person who has excellent customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required. This position is classified as non-exempt. The Patient Advisor reports to the Assistant Store Manager and Store Manager. Key Responsibilities: Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism Greet all patients in a warm, sincere, and helpful manner, demonstrating empathy and a passion while assisting in the sale of cannabis products and make product recommendations based on patient need and available products Consistently deliver excellent customer service in all facets from patient entry to exit; ensure each patient receives full attention during their transaction, and answer or appropriately directing questions and concerns Ensure orders are fulfilled efficiently with 100% accuracy at all times Operate cash register, computer-based POS system, and cash drawer Adhere to company Standard Operating Procedures Verify patient allotment and ensure he/she is eligible to make purchases using the state system Maintain proper cash handling procedures at all times Maintain fully stocked and clean POS counters at all times Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance Maintain cleanliness and organization of all areas of the dispensary by sweeping, mopping, and sanitizing floors and surfaces Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines in a collaborative and respectful manner Participate in periodic staff meetings Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above Adhere to all Medical Cannabis laws Maintain a positive attitude that promotes teamwork Participate in ongoing education and professional development opportunities Ability to work 7 days per week including some holidays and to be flexible with schedule Additional duties as assigned by management Other Requirements: Due to state regulations, qualified candidates for this position must be at least 18 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations Ability to lift and carry up to 20 pounds for a distance of 50 feet Additional Information · All applicants will be considered based on their qualifications, skills and experience. · All information will be kept confidential according to EEO guidelines. Equal Opportunity Employer – Minorities, Females, Veterans, individuals with disabilities, and residents of Fayette County are encouraged to apply and will be given hiring preference. This is a full-time, benefited position. · We offer a competitive hourly wage, plus tips. Job Type: Full-time Pay: $16.00 per hour Benefits Employee discount Education: High school or equivalent (Required) Experience: customer service: 1 year (Preferred) Work Location: In person