Job Description
Patient Advocate - Be the First Step in Someone's Care Journey Location:Somersworth, NH (Goodwin Community Health) Schedule:Monday - Friday, 8:00 AM - 5:00 PM Pay:Starting at $21.50+/hour (based on experience) Status:Full-Time Hourly (Non-Exempt) More Than a Front Desk Role -- You're the First Connection to Care At Greater Seacoast Community Health (GSCH), every patient interaction matters.As a Patient Advocate, you are often the very first person our patients meet -- setting the tone for their entire healthcare experience.If you are someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating a welcoming and supportive atmosphere -- this is your opportunity to make a meaningful impact every single day.Why This Role Matters You are not just scheduling appointments -- you are:Helping patients access care they might not otherwise receive Supporting families through important moments in their healthcare journey Making our mission come to life through compassion and service ? What You'll Do Greet and assist patients with professionalism, warmth, and empathy Guide patients through services, eligibility, and sliding fee scale options Educate patients on balances, deposits, and payment plans Collect and reconcile co-pays and payments accurately Verify insurance and maintain accurate patient records Schedule appointments efficiently across services Connect uninsured patients with Outreach & Enrollment support Collaborate with medical, dental, and behavioral health teams Help ensure a smooth, welcoming, and patient-centered front office What You Bring Required:High School Diploma or equivalent Preferred:Experience in customer service, call center, or healthcare front office You'll stand out if you have:Strong communication and organizational skills The ability to multitask in a fast-paced environment A compassionate, patient-first mindset Experience working with diverse or vulnerable populations Why You'll Love Working at GSCH We don't just care for our patients -- we care for our team.Mission-driven work that makes a real difference Supportive, team-based environment across multiple disciplines Opportunities for growth and advancement Comprehensive Benefits (32hours/week):Medical & dental insurance (including no-premium employee-only option) 401(k) with employer match Employer-paid life insurance & short-term disability Generous PTO (15 days year one, 20 days year two) 7 paid holidays Optional vision, LTD, and FSA plans Access to local discounts and community resources About Us Greater Seacoast Community Health is a network of community health centers serving the Seacoast region of New Hampshire and Southern Maine.Our services include medical, dental, behavioral health, substance use treatment, WIC, social work, and more -- all designed to support the whole person.Our Mission:To deliver innovative, compassionate, integrated health services and support that are accessible to all in our community.Ready to Make an Impact? If you're ready to bring compassion, energy, and purpose to your work -- we want to hear from you.Apply today at GetCommunityHealth.org.