Job Description
Be the warm, welcoming face of a 5-star dental practice that patients love. We are hiring a Patient Concierge to lead our front office, coordinate treatment, and create an exceptional experience from the moment a patient walks in. If you’re warm, organized, and confident discussing both treatment plans and finances , we want to meet you. What You’ll Do Welcome patients, run the front office, and keep the day flowing Present treatment plans clearly, answer questions with empathy, and close cases Explain insurance benefits and out-of-pocket estimates in plain language Set up payment plans and financing options that make care accessible Oversee our third-party billing company — you won’t do the billing yourself, but you’ll make sure claims, AR, payments, and statements are handled right What We’re Looking For Front-office or treatment coordinator experience in a dental or medical practice Solid understanding of how a practice’s accounting flows (charges, adjustments, payments, AR) Confidence presenting treatment and talking money with warmth and clarity Excellent communication and follow-through Bonus points for: Bilingual English/Spanish — a big plus for connecting with our patient community Insurance knowledge (verification, EOBs, plan types) Experience coordinating with a third-party billing company Familiarity with CareCredit, Sunbit, or similar financing Why work with us We’re a privately owned, modern practice in Escondido with a 5-star reputation built on real patient relationships. Over 200 five-star reviews and counting. Our Doctor leads with a teacher’s heart: patients are educated, never rushed, and treated like family. Our culture is built on hospitality, respect, and compassion, paired with up-to-date technology and a beautifully designed office. We’re a tight-knit team (small enough that your work matters every single day) and we partner with patients on long-term health, not one-and-done transactions. You’ll have ownership of the patient experience, leadership that trusts you to run your role, and a steady flow of patients who actually thank our team by name in their reviews. If you want a place where great work is seen and patients genuinely look forward to coming in, you’ll fit right in. Job Type: Full-time Location: Escondido, CA 92025