Job Description
The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Job functions may change based on organization need. General Position Summary: The Patient Care Navigator role aids in treatment coordination and is committed to removing the client's barriers to care. The person in this role will navigate the patient through the healthcare process to include educating patients on their healthcare options, explaining the pros and cons of various treatments, discussing patient financial responsibility and financing options, and ensure that they have a good understanding of what their care process is going to look like. The ideal candidate will have a strong understanding of healthcare systems and how they function as well as payer requirements. The Patient Care Navigator should be able to empathetically engage in financial conversations related to treatment options while taking the time to get to know the patient and their goals. This role requires a compassionate, positive individual who is capable of inspiring confidence in the patients you work with while promoting overall client health. Patient Navigators will work closely with the Care Team, often communicating with doctors, nurses, office managers, and other clinical staff to support positive client health outcomes. Essential Functions / Major Responsibilities: Coordinates patient care based on referrals/order/requests from clinicians Creates, tracks, manages, modifies, and monitors patient authorizations as they relate to the treatment plan and in alignment with payer requirements Creates, tracks, manages, modifies, and monitors patient authorizations as they relate to the treatment plan and in alignment with payer requirements Organizes schedules and manages appo