Job Description
Job Description Summary Location: Lehigh Acres-260 Beth Stacey Blvd Unit 130 The Patient Care Specialist provides essential front-line administrative and clerical support within the medical office. This role is responsible for greeting and registering patients, verifying demographic and insurance information, collecting payments, and maintaining accurate documentation within the electronic health record (EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standards while working under close supervision to ensure a professional and efficient patient experience. How will you make an impact & Requirements Greets, registers, checks in patients and check out , ensuring all demographic, insurance, consent, and contactinformation is accurate and current in the EHR. Collects and processes copayments following standard cash-handling and reconciliation procedures. Verifies insurance eligibility, obtains required authorizations, and documents verification resultsaccurately in the patient record. Provides clear explanations of check-in processes, checkout process insurance requirements, and payment expectations. Answers and routes phone calls, schedules or reschedules appointments, and maintains dailyappointment schedules while communicating adjustments to clinical staff. Processes urgent specialist referrals, appointment ticklers, and medical record release requests in atimely and accurate manner. Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documentsinto the EHR. Reviews patient accounts for outstanding balances or documentation errors and partners with billingto resolve discrepancies. Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managingdocumentation, and limiting access to authorized users only. Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptlyaccording to established protocols. Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, andaccuracy. Provides professional, courteous customer service and maintains composure during high-volume orchallenging situations. Coordinates scheduling across multiple providers, departments, or specialties to support efficientpatient flow. Audits patient charts, registration data, and referral documentation to identify and correct complianceor process issues. Participates in mandatory training programs related to compliance, privacy, workflow changes, andpatient experience. Supports the Practice Manager and care team with assigned administrative tasks. Participates in departmental audits, workflow redesign initiatives, and implementation of new systemsor technologies. Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, orservice metrics. Demonstrates excellent guest service to internal team members and patients. Performs other related duties as assigned. About Us