Patient Care Specialist (Phone Support)

Patient Care Specialist (Phone Support) Create Meaningful Connections—One Call at a Time. At our pharmacy, care goes far beyond prescriptions. Some of the most important moments happen through a simple phone call—when a patient feels heard, supported, and genuinely cared for. We’re looking for a Patient Care Specialist who brings empathy, attentiveness, and heart to every interaction. You’ll be the trusted voice patients rely on—guiding them, supporting them, and creating a seamless, reassuring experience. What You’ll Do Answer incoming calls with warmth, professionalism, and intention Create a welcoming, personalized experience for every patient Listen actively and identify patient needs—spoken and unspoken Assist with: Prescription questions and coordination Refill requests and follow-ups Insurance or general pharmacy inquiries Communicate clearly with compassion and confidence Collaborate with the pharmacy team to ensure efficient, high-quality care Support outreach efforts, including patient follow-ups and wellness programs Turn everyday phone calls into positive, memorable experiences Who You Are Naturally empathetic, patient, and kind A strong listener and communicator who helps people feel at ease Detail-oriented with the ability to multitask in a fast-paced environment Motivated to learn and grow in healthcare and patient support Passionate about helping others and serving your community Comfortable and confident on the phone, able to guide conversations with care What Makes This Role Special You’re not just answering phones—you’re building trust and relationships We focus on people first—always Opportunities to be involved in community outreach and wellness initiatives Supportive team environment with ongoing training and growth Our Approach Every interaction matters. Every voice matters. And the way we make people feel—that’s what sets us apart. Ready to be the voice that makes a difference? Apply today and help us deliver care that patients can feel—even over the phone. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Benefits Employee discount Health insurance Paid time off Referral program Retirement plan Application Question(s): What is you work availability? This role can involve multiple calls, questions, and tasks at once. How do you stay organized and maintain a positive tone under pressure? How many times in a 6 month period do you feel is acceptable to call out? Tell us a bit about yourself. Work Location: In person