Job Description
We are a boutique cosmetic and restorative dental practice in Williamsburg, Brooklyn, and we’re looking for a Patient Coordinator who leads with warmth, takes pride in the details, and genuinely loves taking care of people. We’re not a typical dental office. Our patients come to us because they want something different — thoughtful, unhurried care from a team that knows their name and remembers what matters to them. We’re looking for someone who wants to be that first and lasting impression. What You’ll Do Guide new patients through onboarding from first contact to first visit Support treatment acceptance by presenting options clearly, warmly, and without pressure Manage in-office flow so every patient feels attended to, never rushed Oversee payments, collections, and financial conversations with confidence and care Contribute to the overall ambiance and hospitality of the space Anticipate needs before they’re voiced — that’s the concierge standard we hold ourselves to The Schedule This is a full-time, in-person position (32–40 hours/week): Monday: 9:00 AM – 4:00 PM Tuesday: 7:45 AM – 5:45 PM Wednesday: 7:45 AM – 5:45 PM Thursday: 7:45 AM – 4:00 PM Friday: 8:45 AM – 4:00 PM Who We’re Looking For Someone who takes ownership. Someone who finds satisfaction in a system that runs beautifully and a patient who leaves happier than when they walked in. You’re professional, polished, and genuinely kind — not because it’s required, but because that’s who you are. You carry yourself with confidence and speak with conviction. You don’t second-guess yourself in front of patients — you know your stuff and it shows. We have a refined, understated aesthetic — our team’s appearance reflects the calm, clean environment we’ve built. Uniforms are provided and laundered. Requirements Minimum 1 year of experience in a dental office (front desk or clinical) — or a strong background in hospitality that you’re ready to bring into healthcare Excellent communication skills, written and verbal Comfort with financial conversations and basic collections processes Reliable, detail-oriented, and a true team player What We Offer $20–$35/hour, commensurate with experience Eligibility for team-based bonus structure after a 3-month period Dental benefits, including cosmetic dentistry and Invisalign Uniform provided and laundered Ongoing professional development and continuing education opportunities A collaborative, hospitality-first culture where staff are valued as much as patients To Apply Send your resume and a cover letter telling us why this role is the right fit for you. Applications without both a cover letter and resume will not be considered. Pay: $20.00 - $35.00 per hour Benefits Continuing education credits Dental insurance Employee discount Opportunities for advancement Paid time off Work Location: In person