Job Description
Patient Education Consultant Sacramento Metro Area At Improved Patient Outcome, we specialize in distributing Lympha Press at-home therapy devices to treat lymphedema. The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Lympha Press patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as our distributor requirements. Responsibilities · Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session · Contact patients within service levels expectations to schedule and complete trainings and demonstrations · Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed) · Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration · Review, complete and submit required paperwork with patient and answer questions · Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up · Meet or exceed established performance expectations · Maintain compliance with all appropriate regulatory requirements including HIPAA · Requires a dependable and appropriate vehicle. · Other duties as assigned Qualifications Experience Required: · 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Preferred: · Medical device or healthcare industry experience Knowledge & Skills · Ability to lift 20 pounds on a regular basis · Ability to work remotely and travel to patients in a home, clinic or virtual environment · Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams · Strong interpersonal communication skills including the ability to empathize with patients and caregivers · Strong critical thinking and decision-making skills in healthcare related situations · High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities · Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments · Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience · Skilled in teaching others · Ability to stay focused and organized to complete assigned tasks · Technology savvy to efficiently complete paperwork, update records and communicate progress · Ability to be self-directed and work independently to overachieve results This is a part‑time contract position. It does not include benefits, and compensation is provided on a per‑patient or per‑activity basis. You will be responsible for all of your own expenses. You will have full control over your schedule and may work at times that are convenient for you, provided that patients are scheduled and set up promptly. Early evenings and weekends are acceptable as long as the patient agrees. Compensation typically ranges from $1,700 to $3,200 per month. With travel, your average earnings will range between $50-$100/hour. Pay: $1,700.00 - $3,200.00 per month Work Location: In person