Job Description
Job Description UW Medicine has an outstanding opportunity for two Patient Liaisons. The Patient Liaison plays a critical role in facilitating communication with and supporting patients and their families in response to perceived or actual unexpected clinical outcomes or adverse events as part of UW Medicine's Communication and Resolution Program (CRP). This program emphasizes timely, empathic, and transparent, response to unexpected patient harm by promoting proactive, open communication among patients, practitioners, and organizations to improve transparency and accountability. The Patient Liaison is integral to CRP efforts. This position will report to the UW Medicine CRP Program Director within the office of the Chief Quality Officer at UW Medicine. The Patient Liaison will work collaboratively with teams across UW Medicine (e.g., UW Medical Center-Montlake, UW Medical Center-Northwest, Harborview, UW Medicine Primary Care), including clinical care teams, clinical risk management, patient safety, clinical quality, patient relations and UW Claims Services to develop and implement compassionate and transparent patient communications in response to perceived or actual unexpected clinical outcomes or adverse events. This position requires the ability to interact effectively with UW and UW Medicine executives, clinical leaders, and healthcare professionals regarding sensitive matters. This position requires an understanding of healthcare operations and resources, as well as advanced communication skills that help restore trust and positive patient and family relations. This position requires working across diverse patient populations in both hospital and ambulatory care settings, demonstrating adaptability, cultural sensitivity, and a commitment to enhancing patient and family experiences. DUTIES AND RESPONSIBILITIES Patient & Family Communication and Support (60%)