Job Description
Contribute to Western North Carolina’s Healthcare Heritage Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we’re continuously evolving to meet the needs of our community. Here’s your chance to be part of this enduring legacy. Role Overview: Patient Service Specialist As a Patient Service Specialist, you’ll be the welcoming face of Mercy Urgent Care—providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you’ll play a key role in creating a positive patient experience. Benefits: As a full-time team member, you’ll enjoy: 403(b) with employer matching Health benefits (medical, dental, vision) Employee Assistance Program (EAP) Volunteer Time Off (VTO) policy Paid holidays and time off Training and growth opportunities What You’ll Do: Greet and register patients with warmth and professionalism Verify insurance and process payments Answer phones, route calls, and support patient inquiries Maintain a welcoming and organized clinic environment Ensure patient privacy and confidentiality at all times What We’re Looking For: High school diploma or equivalent 1–2 years of healthcare or customer service experience Strong computer, typing, and money-handling skills Excellent communication and multitasking abilities Positive, professional demeanor with compassion for all patients Join a team where your skills are valued, your growth is supported, and your work truly makes a difference.