Job Description
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Education High School or GED equivalency Experience 6 months of related experience Skills Customer service skills Knowledge of medical terminology, preferred Skill in written and oral communication Ability to perform non-complex arithmetic calculations Ability to organize and prioritize tasks Ability to manage multiple tasks and phone volume simultaneously Physical Requirements Ability to sit, stand, walk and pay close attention to detail Working Conditions Normal office environment with little exposure to noise, dust, and the like. Conditions of Employment Ability to work in various practices, as needed. Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. Principal Duties and Responsibilities: Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit. Assist patient with registering for MyChart Respons