Job Description
General Summary Performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the emergency department coding and billing process. Shift Full Time, Days, 8am-430pm Mon-Fri weekend and holiday rotation with on call rotation Duties and Responsibilities Essential Functions: Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and treatment consent and authorization documentation. Scans insurance cards and photo identification into patients' medical record. Collects patient insurance copayments and/or liabilities at time of service. Greets, directs and assists patients, visitors, physicians and ancillary department staff. Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality. Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation. Performs a variety of duties related to the creation and maintenance of t