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Patient Services Manager

Yale New Haven Health
FULL_TIME Remote · US North Haven, CT, US Posted: 2026-05-11 Until: 2026-06-10
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Job Description
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Smilow Cancer Hospital (SCH) Network Clinical Program Manager is responsible for oversight and supervision of clinical operations and practices in all network outpatient practices and hospital sites, ensuring achievement of the YNHH strategic objectives and mission in the field patient service, teaching, research, and community service. In addition, this position is responsible for bridging among SCH, program affiliates and regional satellite sites to ensure alignment across the network. Reporting to the SCH Clinical Program Director and the Executive Director of the Smilow Network and working in partnership with the Network Medical Director, he/she ensures compliance with provider-based regulations, exceptional oncology standards of practice, and efficient and cost -effective operations, promotes a culture of safe and exemplary patient and family -centered care, and facilitates the conduct of community based-clinical research. EEO/AA/Disability/Veteran Responsibilities 1. ORGANIZATIONAL LEADERSHIP 1.1 Serves as a visible leader to network staff and physicians; holds self and others accountable for demonstrating YNHH core values. 2. PROGRAM DEVELOPMENT 2.1 Assists SCH and Network leadership in designing, developing, and implementing clinically and fiscally responsive network program goals, objectives, priorities, standards and practices based on national benchmarks, outcomes of SCH continuous quality improvement initiatives, physician and staff feedback and other relevant resources. 3. OPERATIONS AND SERVICE EXCELLENCE