Job Description
Schedule: Varies Salary: $16.50 - $23.96 Depending on Qualifications JOB PURPOSE: A Peer Recovery Support Specialist (PRSS) Ambassador is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their experience to help others. A PRSS works with individuals during their recovery journey, sharing skills, coaching, and providing support. A PRSS will have obtained credentialing as a PRSS from an AHCCCS approved training program. Peer support services shall be provided by a PRSS and are aimed at assisting in the creation of skills to promote long-term and sustained recovery. PRSSs providing peer support are not therapists and will need to know when and how to refer peer individuals to a therapist for support and will work as part of an integrated multi-disciplinary team. Assisting with or completing these duties, tasks, or assignments follows well-established procedures requiring some minimal independent judgment within the scope of authority and responsibility for the position. A PRSS works with direct supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. Essential Job Functions: Performs and/or completes all assigned duties, tasks, responsibilities, and assignments supporting program operations within established periods; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence. Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed only to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives. Performs assigned duties, tasks, or assignments that supports effective peer support to patients, such as: Offers support and understanding to people enrolled to the program. Knowledgeable of the Behavioral Health system of care in AZ and the AHCCCS AMPM Peer and Recovery Support Service Provision Requirements. • Shares personal experiences related to the recovery journey of individuals facing similar life circumstances. Provides advocacy, emotional support, and help in problem-solving. Peer support services will be offered in office but primarily in the community to meet peer patients where they are at and may be offered after hours and on weekends Helps to locate support services in the community that can assist in the recovery process. Helps guide individuals in the development of their own recovery goals. Encourages communication with the multidisciplinary integrated treatment team. Works with the multidisciplinary integrated treatment team members in a manner that supports the recovery goals of patients. Participates in bi-weekly clinical supervision. Facilitates peer groups and/or classes. Engages with newly diagnosed patients to offer support and help them navigate the system. Serves as a treatment team member and participates in team meetings. Works closely with the Behavioral Health Leadership Team Demonstrates an exceptional level of customer service; answers and responds to all incoming calls, emails, and inquiries in a timely and effective manner, respond to requests for support providing general information in response to inquiries. Identifies and reports any safety hazard, or potential hazard, by immediately notifying supervisory staff and communicating the hazard, thereby ensuring that El Rio Health provides safe and high-quality services for all patients and visitors. Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements applicable to a PRSS. As a team player demonstrates self-initiative by being able to communicate effectively in order to assist patients, co-workers, and others while maintaining and enhancing a respectful and positive attitude in the work environment. Ability to function as a role model in the use of healthy coping and self-help skills. Ability to listen and provide emotional support. Willingness to share personal stories and experiences in an effort to establish the peer relationship and support the recovery process. Demonstrates effective performance as an advo