Job Description
Position Overview The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission-critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and security teams to diagnose performance bottlenecks, lead remediation initiatives, and champion a culture of data-driven decision-making and continuous improvement across the IT organization. Key Responsibilities Develop and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives. Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation. Design and automate performance dashboards and reports to provide clear visibility into system capacity, availability, and user experience for technical and executive audiences. Facilitate recurring performance review cadences with IT and security teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels. Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion. Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and capacity planning activities. Provide actionable insights and recommendations that inform investment dec