Job Description
Description Work involves being the primary point of customer contact for the Longwood Building Division.The Community Development Department places a premium on being known for great customer service to our residents and the development community.The Permit Clerk position is defined by providing solution-oriented customer service and taking personal ownership of being the face of the City's development process for customers who do business with the City.Functions include customer service, scheduling inspections, issuing approved building permits, accepting applications and fees for permits, determining if all applications have proper documentation, preparing memoranda and reports for the Building Official, backing up all divisions in the Community Development Department, and various other office assignments.Work is performed under close supervision during training, and then the general supervision of the Building Official.Examples of Duties Essential Functions:These are intended only as illustrations of the various types of work performed.The omission of specific duties does not exclude them from the position.Demonstrates a thorough knowledge of building permits and the permitting process, and communicates that knowledge in a courteous, concise, and solution-oriented manner to the customer.Accepts applications and fees, provides assistance to customers in preparing applications, reviews applications for completeness, and ensures that the permit review process is timely and orderly.Utilizes proprietary permitting software to issue and maintain records of permits.Possesses a full understanding of how permitting fits in with other elements of the development process (planning, engineering, utilities, etc.) and utilizes this knowledge to not only communicate the processes to the applicant, but to provide a higher level of customer service by finding solutions for the customer when issues arise.Coordinates with other City departments and functions to ensure that the review process is orderly as possible for the customer.Prepares letters and memoranda, reports on permit volume and other related information, and other similar tasks at the direction of the Building Official or Community Development Director.Acts as an administrative assistant and receptionist, receives, screens and routes calls and mail, coordinates meeting and appointments.Performs general office work, maintains and scans files including an active knowledge of Florida public records laws, briefs supervisor on pertinent information and scheduling of priority matters, inputs information on computer.Assists and backs up the Senior Administrative Assistant position, which includes knowledge of certain functions of the Planning and Economic Development functions of the Community Development Department.Follows safe working practices and has a working knowledge of safety practices and procedures in accordance with the City's Safety and Health Program.All employees serve an essential role in the City's disaster preparation and/or disaster recovery efforts, as may be designated by the City's Emergency Manager.Additional Duties:Performs related tasks or other duties as required or assigned.Minimum Qualifications Graduation from High School or a GED equivalent, and two (2) years related experience, proficiency in Microsoft Office.The preferred candidate will have a minimum of two (2) years of experience in construction, building, or permitting.Successful completion of the ICC Permit Technician course preferred.Must possess a valid Florida Driver's License with an acceptable driving record.Must have or be able to complete ICS 100 and 700 courses within six (6) months of hire.Supplemental Information Special Requirements Ability to maintain effective working relationship with other employees, supervisors, officials and the general public.Ability to write and speak clearly, to communicate effectively in a customer-focused manner.Knowledge of basic land development and construction permit requirements Knowledge of general permit processing and procedures Knowledge of land development and construction terminology Ability to accurately answer questions, and apply knowledge to resolve and defuse problem situations or refer to appropriate City personnel for resolution Ability to work and stay focused in an office with an open floor plan in the customer area that can often become noisy with customers and staff interactions and phone calls Able to interact effectively with customers and staff Technical Requirements Ability to use, operate, and/or handle equipment, such as computers, permitting software, and other office equipment.Working Conditions Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing/pulling of objects and materials of light weight (15-45 pounds).Tasks may involve extended periods of time at a keyboard or workstation.Some tasks require the ability to perceive and