Job Description
Job Profile: IT Project Specialist 3 Job Family: IT Project Management Time Type: Full time Max Pay – Depends on experience: $86,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary Works closely and collaboratively with project managers and product managers to assist with intermediate to complex tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success. Job Description: Do you enjoy building personalized communication experiences that make a real impact on student success? If you thrive in fast-paced environments, love working with the latest technologies, and want your work to reach students across the globe, we want to hear from you. Apply today for the Persistence Communications Manager role at EdPlus! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? We’re seeking a talented and versatile Persistence Communications Manager to join our high-performing Product & UX Technology team. Every day you will make a difference in the lives of others by designing, implementing, evaluating and managing targeted communication campaigns and experiences aligned with student persistence and success goals. Your efforts will include reaching national and international audiences through various engagement channels. You will possess the technical expertise to create, deploy and measure mass communication campaigns and will manage multiple campaigns in coordination with project leads and stakeholders, reporting back results to leadership and client units. NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ. Essential Duties: Design & execute communication strategies to improve student understanding of complex processes (e.g., financial aid): Develop and implement communication flows that simplify and demystify complex processes and lead to student/learner task completion. Create personalized and segmented communication campaigns that proactively address common student questions and barriers, helping students navigate critical deadlines and requirements. Collaborate with stakeholders to ensure messaging is clear, accessible, highly customized and tailored to specific student populations. Use data-driven insights to identify pain points in student understanding and design campaigns that directly address these areas for improved comprehension and engagement. In coordination with multiple stakeholders, manage communication flows related to graduation and other keystone moments of the student experience. Design communication strategies to improve student outcomes: Partner with career services and employer stakeholders to develop communications that connect students to career resources, skill development programs, and networking opportunities. Focus efforts on delivering on the promise of hyper-personalization and mass 1:1 experiences, inclusive of communication efforts. Highlight alumni success stories and pathways to employment in key industries to inspire, motivate and delight students. Track and analyze engagement with ROI and career-focused communication to continually optimize messaging and delivery methods for maximum impact. Design communication strategies to improve student registration and persistence toward graduation: Design campaigns that encourage timely course registration and help students overcome obstacles that may delay their academic progress. Incorporate college-specific resources, events, and academic opportunities into messaging to build a stronger connection between students and their academic home. Implement targeted messaging strategies to re-engage students at risk of stopping out and guide them back toward academic momentum. Conduct tests and analysis using new technologies, to determine what works and what doesn’t work in how we su