Job Description
Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for a Personal Banker at our Grants Pass Headquarters location. Job Summary and Responsibilities The primary function of this position is to provide superior customer service to Evergreen customers including opening and maintenance on personal and business accounts. Essential functions of the Personal Banker position include the following: Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail. Responsible for opening new business, consumer, and IRA accounts. Have a solid understanding of complex account structures and compliance requirements for businesses, trusts and estate accounts. Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible. Handle all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, check cashing, savings bonds, etc.) Thoroughly review all transactions and situations to ensure accurate processing and compliance with all regulatory directives and Evergreen policies and procedures. Initiate outgoing domestic and international wires. Process IRA transaction requests. Provide Notary services. Be knowledgeable of and adhere to all security procedures. Assist other team members with special projects and tasks as needed or assigned. Complete requests and assignments as provided by management. Review and QC account files for accuracy. Attend meetings as requested. Must meet CSR II requirements in addition the responsibilities above. Provide support and/or work at alternate locations when requested and required to do so Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner. Eligibility Skills and Abilities Understanding of Deposit Products and Bank services. Satisfactory communication (written and oral) and organizational skills. Satisfactory interpersonal skills and ability to develop rapport with people. Ability to work within and foster a team environment. Must be able to provide excellent customer service Ability to look and project a professional image. Ability to manage multiple priorities and deadlines. Must be able to provide excellent customer service. Education/Experience Associates degree preferred. Minimum of one-year banking experience in new accounts or teller capacity and strong customer service and cash-handling experience. The successful individual will have strong computer navigation skills. Physical demands Must be able to remain in a stationary position for prolonged periods. Be able to move about the office to access file cabinets, office machinery, etc. Be able to move/transport up to 30 lbs. Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment. The work primarily performed in this position is done within an indoor, climate-controlled environment. Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Evergreen Federal Bank is an equal opportunity employer, including veterans and individuals with disabilities.