Job Description
Position Summary The Personal Banker plays a dual role within the banking center by providing both Teller and New Account services. Providing high quality customer service and a positive banking experience for all customers is essential in this role. The Personal Banker is responsible for opening and closing personal and commercial accounts, maintenance of accounts, processing teller transactions, which includes cashing checks, receiving and processing deposits, withdrawals, transfers, balancing teller cash drawer, answering phones, safe deposit entry, answering customer questions, resolving related account problems, and providing other assistance as requested. This position involves a high level of interaction with customers and employees and requires an ability to communicate effectively. Additionally, accurate and timely processing of transactions and requests in accordance with established teller policies and procedures is essential. New Accounts Duties and Responsibilities Responsible for being well versed in the Bank's available products and services. Ability to open and close accounts in the Business Process Manger software. Account types may include personal and business checking, savings, IRAs, and Certificates of Deposit. Ability to discuss new account documentation with customers. Order checks and debit cards. Prepare documentation for new accounts under the Bank's CIP/BSA policies. Follow up on requests from clients and loan officers in a timely manner. Deposit funds received from customer and obtain receipt for customer. Execute wire transfers. Provide information to current and prospective customers regarding interest rates, account charges, and other pertinent account information. Teller Duties and Responsibilities Operate and maintain a cash drawer, process deposits, withdrawals, transfers, loan payments and cas