Job Description
Job Description United Community Bank is in search of a Personal Banker. This position will establish relationships with new and existing customers in order to assist them with their financial needs while ensuring outstanding customer service. Prospective candidate will provide account advice and identify opportunities to cross sell banking products and services. Essential Duties and Responsibilities Analyze customer utilization of products and services to identify potential product sales opportunities and referrals Assure exceptional customer service Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information Facilitate timely resolution of customer requests and concerns Promote customer retention Participate in community events to identify sales opportunities Develop sales strategies Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services) Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements Review and utilize marketing database reports Keep up-to-date on new retail products, services, regulations, and policies Respond to customer questions regarding products Explain delivery channels (Branch, TBC, ATM, etc.) to customers to assure that the most convenient delivery options are understood Complete all training and online testing as assigned Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines Assist with Stop Pay Management Assist with Dormant Account Management Assist with IRA/RMD Management Assist with EOM report of open/closed accounts 5K