Brookdale Senior Living Inc.
Job Description
About Us Brookdale is a Great Place to Be:Gracious hospitality and neighborliness for our residents and families.Home-like feel and all-around comfort for residents and visiting family members.Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.Industry leader in clinical care.Nationwide company with over 675 communities, offering many opportunities to grown and learn as a sales professional.Extensive corporate support including a robust training program.Job Description Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience.Full-time associates in role are also eligible for an annual bonus incentive.Temporary associates are not benefits eligible but may participate in the company's 401(k) program.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S.citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.Responsibilities Provides strategy, vision, support and training to the Personal Solutions service.Responsible for further developing, implementing and executing the Brookdale Personal Solutions service which provides residents and families the convenience of purchasing personal products.Consults with divisional, regional, district, and community level associates to support in successful administration of the service.Works with FPA and CBO to ensure resident charges are accurate.Responsible for working with the Procurement Department, as a clinical services team liaison to identify and implement cost effective solutions for Personal Solutions.Oversees the Personal Solutions team to promote overall service growth in revenue budgetary expectations.Develops effective approaches and management of the Personal Solutions program, striving to simplify workflow, protocols and systems.Provides direct coaching, support and supervision to Program Coordinator(s).Manages the Personal Solutions team, supporting the field with all aspects of the program.Analyzes financial data to identify service strategy, opportunity, and successes.Produces high quality internal and external reports and communication to be understood be associates at many levels.Works with the Central Billing Office and FPA to effectively administer the Personal Solutions program ensuring proper billing processes.Manages auditing, tracking and reporting tools and processes to improve program efficiency and identify opportunities for program growth and development.Serves as a program advocate and Subject Matter Expert (SME) for the PS service and service portal.Partners with Divisional teams to grow the Personal Solutions program.Provides outreach to each Divisional, Regional, district and community Brookdale for support, problem solving Engages in identifying training needs and resource development.Identifies customer behavior and sales trends for areas of needed improvement to current processes, systems or services.Makes recommendations to the team on possible solutions Partners with the Procurement Department, serving as a liaison to the Clinical Services Department for supplies related to Personal Solutions.Reviews and evaluates products with suppliers as needed.Keeps abreast of any clinical issues that would affect changes to care standards, products and program dynamics.Consults with the Clinical team to ensure equipment, supplies and formulary changes meet the needs of the community.Serves as the Business Process Owner for the Personal Solutions Portal system for entry of