Job Description
Looking for a part-time role with meaning where you can help animals every day? Want to help deliver stellar pet care service to a caring, friendly community? Parkway Animal Center, serving both the greater Bay Area and commuters from Sacramento, is looking for our next team member. Our ambition is simple - be the hospital, boarding AND grooming facility we want to take our own pets to! This is an excellent opportunity for an individual looking to make a positive impact on a community’s pets and pet parents by helping us deliver the finest in pet care. We are currently looking for someone who can work Thursdays and Fridays from 11:00am-2:30pm and occasional weekend mornings and evenings. Why choose us We know pets are not just animals- they are family. Whether a trusted confidante in times of need, a gentle nuzzle when feeling lonely, or a source of boundless affection during the good times, we know the bond we share is special. That’s why at Parkway Animal Center, we are not only passionate about what we do, but why we do it. What you’ll be doing Under the direction of the Practice Owner/Operator, in cooperation with the Medical Director and entire facility team, you will provide a broad range of animal care taking duties and customer support activities, while ensuring that every pet and pet parent has a paw-some experience. What you’ll get To attract the ideal candidate, in addition to base salary, we offer the following benefits: Paid Time Off Uniform allowance Pet discounts What you’ll bring: Passion for helping pets and their humans alike; A customer-centric mindset; desire to go the extra mile to help a pet parent in need; Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members; Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities; Strong sense of personal accountability and reliability, EXCELLENT ATTENDANCE IS A MUST; Experience in using technology quickly and efficiently; Attention to detail; Prior experience working in a boarding facility is preferred but not required; candidates with a background in customer service and/or animal exposure will be strongly considered We can’t wait to meet you! The nitty gritty (in case you want the specifics!): Provide effective and compassionate communication (phone, text, email, in person) with all clients – current, former, and potential – of the boarding facility; Contribute to the care of each pet’s stay with us, including multiple walks, feeding, maintaining kennels, and conducting play time; Help maintain the boarding facility and work space in clean and professional manner; Create and maintain accurate written records as it relates to client communication, boarding stays, pet activities, patient care, client concerns, and finances; Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-orientated manner; Appropriately direct questions and escalate more complex communications to the clinical team or Practice Owner; On occasion and as appropriate, assist the clinical team with basic tasks. Efficiently operating a computer in a Windows or cloud-based environment; Operating a multi-line phone system and familiarity with desktop applications; Learn and suggest improvement for optimizing usage of practice management software; Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners. Pay: $16.90 per hour Benefits Employee assistance program Employee discount Life insurance Paid time off Uniform allowance Work Location: In person