Pet Care Team Leader

Job Title Pet Care Team Leader Company Overview Pawsitive Dawg Walking and Pet Sitting is a force-free, fear-free pet care company serving Waltham, Massachusetts, and nearby communities. Since 2012, we have built our reputation on exceptional care for pets and strong support for the people who care for them. This role is important because it helps ensure our clients, pets, and field team all receive consistent, high-quality service. The Opportunity This is a strong fit for someone who wants more than a standard pet care role. You will combine hands-on dog walking and pet sitting with leadership, team support, scheduling, and project oversight. For the right person, this is a career move into broader operational responsibility, people leadership, and future professional development in the pet care industry. What You'll Do Lead day-to-day field execution by supporting managers and pet care staff so visits, projects, and service standards stay on track. Serve as a daily point of contact for team members, helping solve problems in the field, remove roadblocks, and step in as acting manager when needed. Monitor schedules, coverage, and operational checklists to help the business stay organized during regular demand, weekends, holidays, and high-volume periods. Conduct quality checks, support onboarding, and reinforce company standards through coaching, feedback, and hands-on training. Build strong client relationships by responding to messages professionally, coordinating service updates, and helping ensure a reliable customer experience. Deliver excellent pet care through dog walks, dog sitting, cat sitting, and small animal visits, including medications, enrichment, visit notes, and photos after each service. Step in for urgent or last-minute coverage and maintain a calm, safety-first approach in all weather conditions and across a range of pet needs. What Success Looks Like Within the first 6 to 12 months, success in this role will look like: Field staff and team leads are better supported, with stronger follow-through on visits, projects, and service expectations. Scheduling, coverage, and internal communication run more smoothly, especially during busy periods and unexpected staffing needs. New and existing team members receive useful coaching, clear feedback, and stronger accountability to company standards. Clients experience responsive, warm, and dependable communication that strengthens trust and long-term retention. Pet care visits are completed consistently, safely, and in line with the company's fear-free, force-free philosophy. What We're Looking For We are looking for someone who brings both leadership maturity and genuine care for animals. Strong candidates will likely have: At least 3 years of leadership or supervisory experience, ideally with responsibility across multiple people or teams A background in pet care, veterinary, shelter, or related animal services preferred Strong organizational and project management ability, with good judgment and follow-through Clear communication skills and the ability to handle team support, client communication, and conflict professionally Comfort using Google Workspace, scheduling platforms, and mobile apps A valid driver's license, reliable transportation, and the ability to travel locally Physical ability to walk dogs in all New England weather and handle the practical demands of pet care visits A genuine commitment to force-free, fear-free pet care and a willingness to step in when the team needs support Compensation and Benefits Starting pay is $18 per hour + mileage reimbursement + tips. Benefits include Weekly direct deposit Simple IRA with 2% non-elective employer contribution up to 40 hours of paid sick time annually up to 40 hours of paid time off annually 24 hours of holiday pay annually Cell phone stipend Wellness stipend Bonding, workers' compensation, and liability insurance Pet First Aid and CPR Certification Fear Free Certification Opportunity to pursue dog training certification after 6 months Training, mentorship, and professional growth opportunities Employment type: Part Time to Full-time Work Location / Schedule: This is a full-time role based in Waltham, Massachusetts, with local travel required to nearby service areas. The regular schedule is either: Monday through Friday and one weekend per month Tuesday through Saturday, with Sunday and Monday off Sunday through Thursday,