Job Description
Pharmacy Operations Manager (Manager Patient Services) We’re looking for a people-first leader who’s energized by building strong teams and making a real impact in patient care. If you’re a motivated self-starter with healthcare or pharmacy experience—and you thrive in fast-growing environments—this could be a great fit. As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You’ll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners. Lead, coach, and develop a team of Specialty Liaisons in specialty clinics Drive a high-quality patient experience while meeting service, growth, and performance goals Support onboarding, training, performance feedback, and professional development Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly Identify opportunities to improve workflows, efficiency, and patient outcomes Build strong relationships with clinic and health system leaders Ensure coverage, accountability, and consistent use of best practices Share updates and insights with leadership and collaborate on growth initiatives Proven people management experience, ideally in pharmacy or healthcare If you’re passionate about team leadership and improving specialty patient care, we’d love to meet you. Education & Experience Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus. Job Salary: An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.