Job Description
Job Description We are seeking a dependable, detail-oriented, and customer-focused Retail Pharmacy Technician to join our growing independent pharmacy team. The ideal candidate is professional, efficient, compassionate with patients, and capable of operating in a fast-paced retail pharmacy environment while maintaining accuracy and compliance with California pharmacy law. Responsibilities Assist pharmacists in accurately preparing and dispensing prescription medications Enter prescription information into the pharmacy system accurately and efficiently Process insurance claims and troubleshoot third-party rejections Answer incoming phone calls professionally and assist patients with questions Provide excellent customer service to patients, prescribers, and healthcare staff Assist patients at pickup and drop-off counters Maintain patient confidentiality in compliance with HIPAA regulations Assist with inventory management, medication stocking, expiration checks, and organization Assist with processing and organizing medication orders under pharmacist supervision Prepare prescription labels, packaging, and medication staging Coordinate refill requests and communicate with prescriber offices as needed Assist with prior authorizations and insurance-related issues Help maintain anpharmacy workflow efficiency and reduce patient wait times Assist with delivery coordination and patient communication when necessary Maintain cleanliness and organization of the pharmacy workspace Follow all California Board of Pharmacy regulations and company policies Perform additional pharmacy support duties as assigned by the pharmacist Qualifications Active California Pharmacy Technician License required Previous retail pharmacy experience preferred, but not required Strong attention to detail and organizational skills Excellent communication and customer service abilities Ability to multitask and work efficiently in a fast-paced environment Ability to work professionally with pharmacists, patients, and healthcare providers Knowledge of pharmacy terminology, SIG codes, and medication names preferred Bilingual Spanish-speaking candidates preferred Preferred Skills Familiarity with pharmacy workflow, prescription processing, and insurance billing Experience with DigitalRx is a plus, but not required — our current pharmacy system is DigitalRx and training can be provided Independent pharmacy experience preferred, but not required Knowledge of Medicare Part D and Medi-Cal billing is a plus Strong insurance troubleshooting and rejection resolution skills preferred Strong customer service, communication, and multitasking abilities Physical Requirements Ability to stand for extended periods Ability to lift medication totes/packages up to 25 pounds Ability to perform repetitive typing and data entry tasks Pay: $20.00 - $21.00 per hour Work Location: In person