Job Description
Schedule: Varies Salary: $15.75 - $21.78 Depending on Qualifications JOB PURPOSE: The Pharmacy Technician Trainee serves in a direct service role as part of a team providing quality pharmacy services to El Rio Health patients. In this role, the Pharmacy Technician Trainee is responsible for preparing medications for patient consumption under the general supervision of a licensed pharmacist and providing varied administrative support for the Pharmacy Department at a clinic location assigned by management. A Pharmacy Technician Trainee has not yet met the requirements of the Arizona State Board of Pharmacy to become a Licensed Pharmacy Technician and as such will adhere to the regulations and standards of the Arizona State Board of Pharmacy, as well as the Policies and Procedures of El Rio Health Center related to scope of practice and decision-making for the position. A Pharmacy Technician Trainee in this position works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Pharmacy Technician Trainee is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Performs and/or completes all assigned pharmaceutical and clerical duties, tasks, responsibilities, and assignments supporting Pharmacy operations within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that guarantees the highest standards of excellence. Maintains at all times patient and/or employee confidentiality by controlling the environment and information being disclosed to individuals ensuring full compliance with all HIPAA and corporate compliance standards. Gains and maintains the knowledge, understanding, and technical skills required to perform all assigned duties, tasks, and responsibilities including those based on the application of scientific pharmacy principles and practices. Intakes prescriptions for dispensing by the pharmacist by: Ensuring that information on the prescription is complete and accurate. Retrieving, counting, pouring, weighing, and at times mixing medications for verification by the Pharmacist; prepares, and packages medications for Pharmacist review. Referring patients with questions regarding prescriptions, drug information, or health matters to a pharmacist. Ensuring that all patient and prescription information is correct and entered into the pharmacy operating system. Verifying patient information and eligibility data; and Recording all prescriptions and disbursements. Identifying and resolving any insurance billing exceptions. Ensuring the timely and efficient performance of check out processing with patients. Performing clerical duties, such as answering phones and cash register operation. Maintaining pharmacy equipment and work areas to department standards. Gains and maintains a comprehensive understanding that ensures compliance with Federal, State, and 340B Drug Pricing Program regulations, standards, and laws; as well as any standards and requirements for third party funding sources. Maintains the integrity of the 340B Drug Pricing Program to ensure only eligible patients receive 340B drugs. Works closely with medical and dental staff to ensure a high level of service. Demonstrates the desired level of customer service in all interactions with patients and internal clients; answers and responds to all incoming calls, emails, and inquiries in a timely and effective manner; responding to questions or requests and forwarding any issues or complaints for resolution. Maintains proficiency in the electronic health record to be able to perform tasks such as look up health records, financial records, and referrals. Assists patients in finding affordable medication solutions by means such as referring them to community health advisors, assisting them in finding manufacturer coupons, or assisting them in finding alternate therapy. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements appl