Physical Security Program Manager

Our client is looking for a Physical Security Program Manager to sit hybrid in Windsor Mill, MD. Responsibilities will include Program & Contract Management Lead and manage physical security programs across one or more federal agencies, ensuring scope, schedule, budget, and performance objectives are met. Serve as the primary interface between federal customers, internal teams, and subcontractors. Ensure compliance with federal regulations, agencyspecific security policies, and contract requirements. Track deliverables, milestones, and KPIs; provide regular program status updates and reporting to stakeholders. Technical Oversight Oversee installation, maintenance, and sustainment of physical security systems including: CCTV / Video Surveillance Systems Electronic Access Control Systems (EACS) Intrusion Detection Systems (IDS) Card Readers and credentialing technologies Review system designs, installation plans, and maintenance strategies to ensure alignment with federal standards and best practices. Support troubleshooting, system upgrades, and modernization efforts across customer environments. Team Leadership & Resource Management Manage and coordinate installation and maintenance technicians, including scheduling, workload balancing, and performance oversight. Provide technical guidance and mentorship to field teams. Ensure technicians are trained, certified, and compliant with federal site access and safety requirements. Coordinate staffing needs, onboarding, and resource allocation across multiple sites and customers. Customer & Stakeholder Engagement Build and maintain strong relationships with federal customers, security officers, facility managers, and contracting representatives. Participate in customer meetings, site visits, and program reviews. Address customer concerns and escalations, ensuring timely resolution and high levels of satisfaction. Quality, Ri