Stride, Inc.
Job Description
Job Description SUMMARY : The Placement Coordinator (PC) is responsible for contacting K – 12th students and their families to initiate and complete course placement for the school year. The PC will be required to request any documents needed to complete this process and follow up as needed. PCs will conduct placement conferences with students and legal guardians to ensure accuracy and timeliness in the placement of students’ courses. Duties include Special Education and English Language Learner conferences in addition to course placement and other duties as assigned. This role is ideal for individuals who are dedicated to supporting students and their families and who take pride in delivering compassionate guidance, clear communication, and exceptional service during key transition periods. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Assist families with understanding the documents needed to complete placement and provide guidance on how to obtain these documents Efficiently navigate and switch between multiple systems while assisting families Become familiar with specific state and school requirements for all schools assigned and organize and assimilate updates as they occur Complete a transcript and/or report card review and select appropriate courses in accordance with state and school graduation requirements as needed Communicate with families effectively via phone and email to gather academic and special education information Document phone conversations and email communications with students and families appropriately, within Stride tools and databases Prioritize caseloads and balance multiple responsibilities at once while completing tasks within a given time frame Implement proper school procedures and follow school specific processes Other duties as assigned Supervisory Responsibilities: This position has no formal supervisory responsibilities. Minimum Required Qualifications Bachelor’s degree in education or related field of study AND Minimum of 2 years’ experience in an educational or customer service environment OR Equivalent combination of education and experience Certificates and Licenses : None required. Other Required Qualifications Available to work an average of 20-30 hours per week (need will vary based on volume of work available) Available to work weekends and evenings as needed Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat. Work independently with minimal guidance Office 365 and web proficiency Ability to clear required background check Desired Qualifications Education certification Previous experience in customer service with proven record of achievement PowerSchool and/or Salesforce Experience WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a home-based position. This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state. Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate this position will pay $19.50 per hour. This is a temporary/contractor role, and you will be an employee of Simplify. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Simplify offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed