Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About The Role We are hiring a Platform Product Manager to own and evolve foundational platform capabilities, starting with Identity and Access Management, or IAM. This role sits at the center of how our enterprise AI platform scales: who can access what, how systems integrate, and how customers operate securely and reliably across complex environments. This is a great role for someone who is technically fluent, highly proactive, and excited to take real ownership of an important product area. You do not need to be an IAM expert on day one, but you should be comfortable digging into technical systems, partnering closely with engineering, asking sharp questions, and making clear product decisions in ambiguous areas. You’ll work closely with engineering, security, customer-facing teams, and other Product Managers to define, prioritize, and deliver capabilities that support both AI agents and human workflows. Over time, this role may expand into additional shared platform capabilities. What You’ll Do Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge What We’re Looking For 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces High ownership, strong follow-through, and a bias toward action Ability to work effectively across engineering, security, customer-facing, and implementation teams Bonus Points Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning Prior hands-on engineering experience or experience working deeply with technical systems Experience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex products Familiarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows Perks & Benefits We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you an