Job Description
Job Description: Platform Support AI Trainer Location: Hybrid (Columbia, SC or Remote) Only from CST/EST Duration: Contract Over 12-13years Key skills: AI Developer with - Python, azure apim, langraph, langchain, genAI, added adv - azure devops Summary: We are is seeking a Platform Support AI Trainer to lead the integration of AI into our Platform Engineering operations. This role will be responsible for curating, structuring, and maintaining the knowledge base that powers our AI assistant (Copilot), enabling it to provide accurate, context-aware support for platforms such as OutSystems, AutoRABIT, and Azure API Management (APIM). Key Responsibilities: Curate and ingest internal and vendor documentation, tickets, change requests, and platform-specific knowledge into the AI system. Collaborate with platform SMEs to validate and refine AI-generated outputs. Design and maintain workflows for continuous learning and feedback loops between the AI and engineering teams. Monitor AI performance and identify areas for improvement in accuracy, relevance, and usability. Develop prompt templates and usage guidelines for engineers to interact effectively with Copilot. Ensure compliance with data governance, security, and privacy standards. Qualifications: 3+ years in platform engineering, DevOps, or technical documentation. Familiarity with OutSystems, AutoRABIT, Azure APIM, or similar platforms. Experience with AI/ML tools, prompt engineering, or knowledge management systems is a plus. Strong analytical, communication, and organizational skills. Business Case for AI-Supported Platform Engineering Objective: To enhance platform reliability, reduce MTTR (Mean Time to Resolution), and impr