Job Description
Plumbing Manager Build Something From the Ground Up. Lead. Inspire. Win. You're not just looking for a jobyou're looking for an opportunity to build, lead, and dominate a market. At Larson Air Conditioning, we've built a reputation as one of the most trusted HVAC companies in the Valley. Now, we're expandingand launching a Plumbing Division from scratch. We're looking for a Plumbing Manager who is ready to take ownership, build a team, and create a high-performance service department from day one. This is not a maintenance role. This is a builder's role. Compensation & Opportunity Base Salary: $100,000+ (based on experience) Performance Bonuses: Based on revenue growth, team performance, and KPIs Growth Opportunity: Build and lead an entire division Long-Term Upside: Key leadership role in a scaling company A Day in the Life (From Your Perspective) I'm building something that matters. Every day, I'm focused on recruiting, hiring, and developing top-tier plumbing technicians. If we need 10 technicians, I make sure we have 10and they're the best in the business. I don't wait for results. I drive them. I coach my team to hit revenue targets, conversion rates, and average ticketswhile minimizing callbacks and protecting the customer experience. I lead from the front. I ride along with technicians. I coach in real time. I reinforce standards. I hold my team accountablebut I also inspire them to win. I work closely with dispatch and CSR teams to make sure the right technician goes to the right call at the right time. It's fast-paced. It can be chaotic. But I stay calm, focused, and in control. Because my energy sets the tone. I run weekly one-on-ones, lead service meetings, and build training plans that sharpen both technical and customer service skills. I don't just manage peopleI develop professionals. I bring more energy than I take. I act like an owner. I build trust because I know my craftand I always put the customer first. I'm not here for a job. I'm here to build a winning team and be part of something bigger. Position Summary: Plumbing Manager You will be responsible for building, leading, and optimizing the plumbing service department, driving technician performance, and delivering a world-class customer experience. What You Bring to the Table: 10+ years of residential plumbing service & repair experience 5+ years of management and leadership experience Proven ability to recruit, train, and develop technicians Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks) Experience conducting ride-alongs, coaching, and performance management High level of accountability, discipline, and ownership Strong communication, leadership, and organizational skills Ability to influence, motivate, and build a winning culture Tech-savvy with strong computer proficiency 3+ years experience using ServiceTitan Growth mindset with a commitment to continuous improvement Key Responsibilities: Build and scale the plumbing service department from the ground up Recruit, hire, onboard, and train high-performing technicians Drive performance through KPIs, coaching, and accountability Conduct ride-alongs to reinforce standards and develop technicians Lead weekly one-on-ones and service meetings Collaborate with dispatch and CSR teams to optimize scheduling and efficiency Provide technical support and field guidance Develop and implement training programs Monitor and improve conversion rates, average tickets, and callback rates Foster a positive, high-performance culture What Success Looks Like: A fully staffed, high-performing plumbing team Technicians consistently hitting revenue and performance targets Strong culture of accountability, professionalism, and growth Exceptional customer experience and minimal callbacks A scalable, efficient, and profitable service department Why Join Larson Air Conditioning? We're not averageand we're not looking for average. At Larson, we: Build high-performance teams Invest heavily in training and development Operate with clear systems and processes Believe in ownership, accountability, and growth Create an environment where your work directly impacts the success of the company This is your chance to: Build something from the ground up Lead at a high level Make a real impact Ready to Build and Lead? If you're driven, disciplined, and ready to take ownership of a growing divisionwe want to hear fr