Job Description
Description Serve as the critical link between the community and first responders. $57,241 - $85,861 Annual Salary $27.52 - $41.28 Hourly Salary Benefits City of Glendale, AZ GLENDALE POLICE DEPARTMENT HIRING BONUS $2,000 for applicants hired on as Police Communications Specialist (Police Dispatcher) trainees $10,000 for applicants hired as in-state Lateral Police Dispatchers $7,500 for applicants hired as out-of-state Lateral Police Dispatchers This recruitment will be used to fill both full-time, regular Police Dispatcher positions and contract 911 Call Taker positions within the Glendale Police Department's Communications Unit.Candidates who are hired into contract 911 Call Taker roles may be considered for transition into regular status positions as vacancies arise. All communication throughout the selection process including testing invitations will be sent by E-Mail.Please ensure you provide a valid E-Mail address on your application and check it regularly for updates. Police Dispatcher Testing Process Following the initial review of applications, candidates will be scheduled for remote CritiCall 911 emergency testing, with interviews to follow for those who advance.Detailed instructions, login information, and all next steps will be provided directly to candidates via E-Mail.Lateral Police Dispatchers may be eligible for a modified hiring process dependent on experience at a comparable law enforcement agency.Answers emergency and non-emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems. About our City Located on the west side of the Phoenix metropolitan area, Glendale is a vibrant and culturally diverse city of more than 255,000 residents.The community blends historic charm with modern growth and is a premier destination for sports, shopping, and entertainment -- home to world-class venues, year-round events, and a thriving atmosphere that continues to evolve.About our Department The Glendale Police Department proudly serves this dynamic community with a team of 458 sworn officers and 166 professional staff.Our agency operates across three bureaus and six divisions -- Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol, and Foothills Patrol -- working around the clock to keep Glendale safe.About your Impact As a Police Dispatcher, you are the heartbeat of these operations.You support every corner of the department, from patrol units to specialty teams such as SWAT, K-9, Motors, Detectives, and Training.You'll answer emergency and non-emergency calls, coordinate timely police response, and maintain the critical situational awareness that helps protect both our officers and the community.It's fast-paced, meaningful work at the center of public safety in a city that continues to grow and thrive. For recruiting updates, testing information, tips, and videos to help you through the process, follow us online: Essential Functions Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.May be required to testify in court.Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.Maintains various department records, reference books, and reports.Performs validation audits and other computerized data entry work.Performs other related duties as assigned.Minimum Qualifications/Special Requirements/Success Factors High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment.Preference will be given to candidates with prior law enforcement dispatching experience.Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.Knowledge of:Radio, telephone, and computer equipment in the Communications areas City, State and Federal laws regarding emergency communications and criminal justice information systems Departmental policies, procedures, and general orders Community resources available to citizen callers Police patrol procedures Ability to:Operate computerized criminal justice information systems Work under pressure in emergency and stre