Job Description
Description Police Dispatcher I $38.23 - $46.47 Hourly $79,518.40 - $96,657.60 Annually Police Communications Operator $30.34 - $38.72 Hourly $63,107.20 - $80,537.60 Annually The Anaheim Police Department invites you to experience a challenging and rewarding career as a Police Dispatcher I / Police Communications Operator.Committed to serving our community through teamwork and the constant pursuit of excellence, you will demonstrate the values of the organization by providing a high level of customer service, exercise independent judgment, and make sound decisions in emergency situations.The ideal candidate will:Effectively communicate with, and elicit information from distressed and irate callers and communicate emergency instructions over the telephone Effectively use a wide variety of public safety codes and computer commands Operate dispatch-related equipment quickly, accurately and, at times, concurrently Understand and follow oral and written instructions, including department policies and procedures Accurately spell and maintain complete files and records Coordinate and relay emergency call information and assistance requests to other agencies, such as fire and police departments, utility companies, service agencies, and other inter-agency departments.The department has sole discretion to hire at the Police Dispatcher I or Police Communications Operator level based on experience and available vacancies.Essential Functions The following functions are typical for this classification.Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.To view the full job description for the Dispatcher I, click HERE To view the full job description for the Police Communications Operator, click HERE Qualifications Police Dispatcher I Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.A typical way to obtain the knowledge and abilities are as follows:Experience:Performing high-volume public contact work.Knowledge of:English usage and spelling; record keeping methods; principles of human relations; and basic safety precautions and procedures.Ability to:Learn the functions of the position; act quickly in an emergency and adopt an effective course of action; work under stress, dealing with emergency situations; speak clearly and concisely; listen to and record information clearly and accurately; remember numerous details; read, understand and apply moderately difficult materials; understand and carry out oral and written instructions; operate a computer keyboard to enter, receive and manipulate associated data; type a minimum of 50 words per minute without errors; establish and maintain effective relationships with those contacted in the course of work.Police Communications Operator Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.A typical way to obtain the knowledge and abilities are as follows:Experience:Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is required.Knowledge of:English usage and spelling, basic telephone procedures and techniques, and principles of effective verbal communication.Ability to:Type 50 net wpm quickly and accurately on a computer keyboard; write quickly and legibly; speak clearly and distinctly; remain calm in crises and high stress situations; solicit required information from callers; receive confidential information and maintain confidentiality; understand pertinent procedures and functions quickly and apply them without immediate supervision; establish and maintain effective relationships with those contacted in the course of work.Environmental Conditions:Exposure to high-frequency noise.Physical Conditions:Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer.The incumbent stands, walks, and may twist, reach, bend, crouch and kneel.An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.NOTE:Must be available to work assigned shifts, including weekends and holidays.Employees of the Anaheim Police Department must be permanent and full-time residents of the State of California and live within a one hundred (100) mile radius of the City of Anaheim.License/Certification Required:Possession of a valid California Driver's License by date of appointment.Supplemental Information IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted until Wednesday, March 18, 2026 at 5:00 PM.Applicants are encouraged to apply early.Applications will not be accepted after this deadline.Performance Exa