Job Description
Cohere Life, Inc. JOB DESCRIPTION: 5/8/2026 TITLE: Pool Attendant FLSA STATUS: Non-Exempt – Part-Time REPORTS TO: Veramendi Operations Manager LOCATION: Veramendi, New Braunfels, TX Summary The Gate Attendant serves as the front-line access control and guest services presence for the community pool facility. This role is responsible for monitoring and controlling access to the pool, enforcing established pool rules and Veramendi Residential Master Community Association policies, and providing courteous, professional customer service to residents and their guests. The position combines access control and rule enforcement with light porter-style services to ensure the pool entry and deck areas remain clean, safe, orderly, and welcoming. This is not a lifeguard position and does not include water rescue or swimmer supervision unless separately certified and contracted. This position does not include lifeguard duties or water rescue responsibilities unless separately contracted and certified. Pool attendants are responsible for access control, rule enforcement, observation, and reporting, not swimmer supervision. Scope Control and monitor access to the pool facility during designated operating hours. Verify resident eligibility and authorized guest access in accordance with HOA policies. Enforce guest limits, occupancy limits, and amenity use rules. Prevent unauthorized entry, tailgating, or misuse of pool facilities. Ensure pool gates remain closed, secured, and operating properly. Maintain a visible and attentive presence at the pool entrance. Enforce all posted pool rules, community standards, and HOA policies in a professional and courteous manner. Prohibit restricted items or activities such as glass containers, pets, improper attire, or unsafe behavior. Monitor patron behavior to identify and address unsafe or prohibited activities. Issue verbal warnings for minor violations and escalate repeated or serious issues per procedure. De-escalate minor conflicts between patrons when possible and appropriate. Maintain situational awareness of pool deck activity and general safety conditions. Identify and report unsafe conditions, damaged equipment, or sanitation concerns. Notify emergency services or management as required. Complete incident, violation, or observation reports in accordance with established procedures. Greet residents and guests in a courteous, professional, and welcoming manner. Answer general questions regarding pool rules, hours of operation, and amenity policies. Serve as a visible, approachable, and helpful representative of the community. Balance rule enforcement with a service-oriented and respectful approach. Perform routine light cleaning of the pool entrance and deck areas. Pick up trash and debris. Straighten pool furniture and seating as needed. Monitor trash receptacles and notify management when service is needed. Notify management when restroom or poolside supplies are low. Conduct visual inspections of gates, signage, fencing, and furniture at the start and end of shifts. Ensure required signage is present, visible, and in good condition. Communicate daily observations, maintenance needs, or concerns to management or the designated supervisor. Follow all site-specific post orders, policies, and operational procedures. PLEASE NOTE: This is NOT a Lifeguard Service. None of the above referenced duties shall be construed as those performed by a Lifeguard. Attributes Professional demeanor with the ability to enforce rules calmly, consistently, and respectfully. Strong communication, customer service, and conflict management skills. Dependable attendance, punctuality, and attention to detail. Ability to remain alert, attentive, and observant throughout assigned shifts. Ability to balance safety, access control, and hospitality responsibilities. Previous experience in security, access control, concierge, porter, or customer service roles is helpful but not required. KNOWLEDGE | EXPERIENCE Must be at least 18 years of age Experience in customer service, hospitality, sales or similar discipline. Proficiency Microsoft Office Suite; familiarity with database management tools Knowledge of residential real estate and/or home building is desirable but not required. WORK ENVIRONMENT AND PHYSICAL DEMANDS The pool attendant should expect to: Po