Job Description
Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Pool Attendant is responsible for the maintenance of all pool stations providing exceptional customer service to all guests . Responsibilities Clears and cleans tables and seating according to company standards Set tables with the appropriate silverware, glass, and china Maintains neat and clean work station during service Monitors the establishment for cleanliness and newly vacant tables Patrols assigned pool and dining areas, refills beverages, removes service items and condiments per establishment procedures Returns and properly stocks all dishes for cleaning Promotes proper sanitation and safety for guests and colleagues at all times Knowledgeable of table/seat/station numbers, proper table setups, room, capacity, hours of operation, price range and dress code of the restaurant. Have full knowledge of the outlet menus. Knowledgeable of local activities and attractions appropriate for hotel and local area Follow all safety and sanitation policies when handling F&B. Delivering the food/beverage to the guests' ensuring proper food/beverage item order is served to specific guest. Support the team and assist in running all food and beverage orders Opening and closing duties, such restocking the bar and pool area. Ensuring bar is well-stocked with ice, liquor, wine, and beer. Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed. Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles. Learning about menu items and memorizing cocktail recipes. Taking orders, bussing tables, opening tabs, and processing payments especially during peak hours. Speaking to customers, answering questions, handling complaints(must let manager know). Follow outlet policies, procedures, and service standards. Consistently offer professional, friendly, and engaging service. Handle guest concerns and react quickly and professionally. Daily Organization of chairs, tables, towels, and umbrellas. Ability to properly utilize a POS System. Placing, expediting, and delivering food orders. Placing, preparing, and delivering beverage orders. Delivering In Room Dining Orders and Amenities, as assigned. Other duties as assigned. Qualifications High School diploma or equivalent and/or experience in a hotel or related field preferred. At least 1 year of progressive experience in a hotel or a related field required. Flexible and long hours sometimes required. Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift. Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards